Return & Exchange Policy
Shop with peace of mind at Ashara Jewels. We keep things simple and transparent so you know exactly how returns, exchanges, and refunds work.
✅ What Qualifies for Return & Exchange
If you receive a product with any of the following:
• Damaged product received
• Defective item
• Wrong product delivered
In case of Change of Mind / Wrong Size / Wrong Design Ordered, returns and exchanges are processed with additional terms and conditions. Please read the sections below carefully.
🛍️ Eligibility for Returns & Exchanges
• Requests must be raised within 48 hours of delivery.
• Products purchased under Buy 2 Get 3 or other promotional offers are eligible for refund as Ashara Wallet Credit.
• Items must be unused, unworn, and returned in original packaging with all tags intact.
• An unboxing video is mandatory for all return/exchange claims. The video must show the package being opened in its sealed state.
📦 How to Raise a Request
To initiate a return or exchange (within 48 hours of delivery):
1. Email care@asharajewels.com or WhatsApp +91 8603939461.
2. Share your order number, reason for return/exchange, at least two product images + the unboxing video, and your pickup address & preferred date.
👉 This helps us validate your request quickly and avoid misuse.
💳 Refunds
Refunds/credits are issued within 5–10 working days after pickup, inspection of the product, and refund approval by the Ashara team.
• Prepaid Orders → Refunded to the original payment method.
• COD Orders → Refunded via UPI or Bank Transfer.
• Cancellations: If a prepaid order is cancelled at delivery, a ₹200 logistics fee will be deducted from the refund. For COD orders, the advance amount paid is non-refundable.
• Change of Mind / Wrong Size Ordered / Wrong Design Ordered → Refunds are issued only as Ashara Wallet Credit (valid for 6 months) with a ₹200 logistics fee deducted.
🚫 Non-Returnable Items
• Clearance Sale items (clearly marked on product page)
🔄 Exchange Policy (Within 5 Days)
| Issue Faced | Exchange Process |
|---|---|
| Damaged Item | Exchange with the same item |
| Wrong Item Received | Exchange with the same item |
| Wrong Size Received | Exchange with the same variant item |
| Change of Mind / Change of Design / Wrong Size ordered | Exchange processed with ₹200 logistics fee; balance as Ashara Wallet Credit |
👉 If the same item is unavailable, we’ll help with the closest alternative or process a refund as per policy.
📝 Additional Notes
• All claims are subject to inspection and validation by the Ashara Jewels team.
• Ashara Jewels reserves the right to decline claims that fall outside the return, exchange, or warranty terms.
• Exchanges will be processed only once per order/item.
• Items that are damaged, broken, or misused by the customer are not eligible for return, exchange, or warranty claims.
• All returns, exchanges, and warranty requests are subject to Ashara Jewels’ final approval.
• Warranty remedies are limited to the resolutions listed in this policy and cannot be extended beyond those.
💬 Need Help?
We’re always here for you 💌
Email – care@asharajewels.com, WhatsApp – +91 8603939461
✨ At Ashara Jewels, we stand for trust, transparency, and care. This policy ensures genuine concerns are handled smoothly while keeping the process fair for everyone.