2-Year Limited Warranty
At Ashara Jewels, we are committed to offering jewelry that blends elegance with quality. To give you complete peace of mind, we provide a 2-year limited warranty on all gold-plated jewelry pieces (excluding Rings).
📌 Scope of Warranty:
This warranty covers tarnishing, discoloration, or peeling of plating on eligible gold-plated jewelry pieces when used under normal conditions of wear.
🛠️ Warranty Coverage & Resolution (Ashara Wallet):
| ⏳ Time from Delivery | 💳 Warranty Resolution | 🎁 Benefit Type | 📅 Validity |
|---|---|---|---|
| 0 – 2 months | 50% of invoice value (amount paid after discounts) | Ashara Wallet Credit | 6 months |
| 2 – 4 months | 30% of invoice value (amount paid after discounts) | Ashara Wallet Credit | 6 months |
| 4 – 12 months | 15% of invoice value (amount paid after discounts) | Ashara Wallet Credit | 6 months |
| 12 – 24 months | 10% of invoice value (amount paid after discounts) | Ashara Wallet Credit | 6 months |
👉 The Ashara Wallet can be redeemed online at asharajewels.com. It is not refundable or transferable.
❌ Exclusions from Warranty:
This warranty does not cover:
• Regular wear and tear: scratches, scuffs, dullness, or fading from daily use.
• Mishandling or accidental damage: breakage, bending, pulling, or dropping.
• Chemical exposure: perfumes, lotions, sanitizers, soaps, detergents, dishwashing liquids, chlorine, or saltwater.
• Third-party alterations: resizing, replating, or repairs.
• Custom-made jewelry sets.
📝 How to Raise a Warranty Claim:
To initiate a claim:
1. Take a clear photograph of the affected item showing the issue.
2. Email the following details to care@asharajewels.com:
• Subject line: “Warranty Request – [Your Order Number]”
• A short description of the issue
• Photo evidence of the defect
3. Once reviewed and approved, please self-ship the product to:
Ashara Jewels
R-218, Block-5, Ashiana Brahmananda
Tamulia, Mango, 831012
East Singhbhum, Jharkhand, India
4. Share the courier details and AWB number in the same email thread.
⚠️ Additional Notes:
• All claims are subject to inspection and validation by the Ashara Jewels team.
• Ashara Jewels reserves the right to decline claims that fall outside the warranty terms.
• Warranty remedies are limited to the resolutions stated above.
✨ At Ashara Jewels, our goal is to ensure you shop with confidence. This warranty reflects our promise to resolve genuine quality concerns while encouraging mindful care of your jewelry.